Refund Policy

What This Refund Policy Applies To

This Refund Policy applies to website projects, SEO retainers, paid media management, strategy documents, content work, audits, consulting sessions, and similar digital services provided by Achivoo unless a separate written agreement says otherwise. If a proposal, contract, or scope document contains terms that are more specific than this Refund Policy, the written project agreement will control for that engagement.

A practical Refund Policy needs to reflect the reality of service businesses: a large part of the value is time, planning, research, and execution already invested once a project begins. Because of that, not every payment can be treated the same way as a product return.

Deposits and Advance Payments

Under this Refund Policy, deposits and advance payments are generally non-refundable once work has been scheduled, research has started, or delivery resources have been allocated. This is because the deposit reserves time, planning capacity, and project attention that cannot always be reassigned instantly.

If a client makes an advance payment and then cancels before any work has started, the Refund Policy allows us to review the situation case by case. In that limited situation, a partial refund may be considered after deducting administrative, payment-processing, and scheduling costs.

Project-Based Services in This Refund Policy

For fixed-scope project work such as website builds, landing pages, SEO audits, or one-time strategy documents, this Refund Policy distinguishes between pre-work, in-progress work, and delivered work.

• If the project has not started, a partial refund may be reviewed depending on what has already been scheduled or prepared.
• If the project is in progress, any refund under this Refund Policy will usually be reduced according to work already completed, hours invested, and deliverables already shared.
• If the agreed deliverables have already been delivered, the Refund Policy generally does not support refunds simply because the client later changes priorities or no longer wants to use the materials.

Retainers and Monthly Services

This Refund Policy also applies to monthly retainers such as SEO management, content operations, paid media management, and ongoing consulting support. Retainer payments usually cover active work during a defined service window, including planning, meetings, reporting, implementation, and optimization. Because that work happens continuously through the month, completed service periods are generally non-refundable under this Refund Policy.

If a client wants to stop a retainer, the best path is to cancel before the next billing cycle begins, subject to any minimum period or notice requirement described in the signed agreement. A Refund Policy should be read together with cancellation terms, because refunds and future billing are related but not identical issues.

Situations Where a Refund May Be Considered

This Refund Policy is not designed to deny every refund automatically. A refund may be considered in limited cases such as duplicate payment, billing error, service non-delivery caused entirely by our side, or an exceptional circumstance where fairness clearly supports a partial or full refund. Even then, the Refund Policy requires a review of project records, payment records, delivery status, and communication history before any decision is made.

Situations Where a Refund Is Usually Not Available

To keep the Refund Policy transparent, here are the most common situations where a refund is usually not available:

• The client changes direction after work has already started.
• The client delays approvals, content, access, or required feedback and then wants a refund because timelines changed.
• The deliverables were completed as agreed, but results did not match an assumption that was never guaranteed.
• The client decides not to use delivered assets, recommendations, reports, or strategy documents.
• Ad platform spend paid directly to third-party platforms is not refundable by Achivoo because we do not control those funds.

A strong Refund Policy needs to spell these points out clearly so there is no confusion after the fact.

How to Request a Refund

If you believe a refund request falls within this Refund Policy, contact us with your name, invoice details, payment date, service purchased, and the reason for the request. The more specific the request is, the easier it is to review it fairly. We may ask for additional information before confirming whether the Refund Policy supports a refund, partial refund, service credit, or no refund.

Review Timeline Under This Refund Policy

Most refund requests are reviewed within 7 to 10 business days. This Refund Policy does not guarantee a refund outcome within that period, but it does mean we aim to acknowledge and review requests in a timely way. If a refund is approved, the timing of the actual payment reversal may depend on the original payment method, bank timelines, and payment processor handling.

Related Legal Pages

This Refund Policy should be read together with our Terms of Service, Privacy Policy, and Cookies Policy. Each page covers a different aspect of the business relationship, while this Refund Policy focuses specifically on money already paid and the circumstances in which a refund may or may not be available.

Changes to This Refund Policy

We may update this Refund Policy from time to time if our pricing model, payment flow, service structure, or legal requirements change. The current version of the Refund Policy will always be available on this page with the latest update date shown above.

Contact Us About This Refund Policy

If you need clarification about this Refund Policy or want to submit a refund-related request, please use our contact page or email hello@venkateswarayasoftwaresolutions.in. We want the Refund Policy to be simple to understand, commercially fair, and consistent with how service work is actually delivered.